Help center
Frequently asked questions
Do you have a question about Back2Sleep? A series of answers is at your disposal.
About Back2Sleep
Who is Back2Sleep?
Back2Sleep is a French company that distributes its solutions against snoring and sleep apnea worldwide. Manufacturing is done in Germany, in a factory specialized in medical devices.
Where are the medical devices manufactured?
The factory is located in Weiler-Simmerberg, Germany. Manufacturing Back2Sleep required 10 years of research and is particularly complex.
Is the insertion painful?
Although sensations differ between individuals, the material used is very soft to minimize discomfort and maximize effectiveness.
Is Back2Sleep effective in all cases of sleep apnea?
It is effective mainly when the obstruction concerns the upper airways; it can be less effective in case of central sleep apnea. Consult your doctor to ensure effectiveness in your case.
Can the Back2Sleep stent be accidentally swallowed?
Thanks to its nasal clip, Back2Sleep is firmly held in place and is not at risk of being accidentally swallowed.
Has CPAP treatment become useless?
CPAP and Back2Sleep have different characteristics, but they can be complementary. CPAP remains the reference treatment for severe cases.
Does Back2Sleep require any special precautions?
Avoid using it on damaged or irritated mucous membranes, and follow the user manual, including the cleaning instructions before and after each use.
About our products
How many times can each tube be used?
Each tube can be used for 15 consecutive nights. Replace it with a new one every 15 days, whether used or not, because of cleaning cycles and ambient exposure.
How do I choose the right length or size (S, M, L, XL)?
We recommend starting with the Snorekit (Starter Kit), which contains all lengths. Start with the shortest and adjust until it reaches the soft palate comfortably.
What are the storage conditions?
Store the tubes and gel in a clean, dry place away from heat (between 4°C and 40°C) and sunlight, in their original packaging.
Is it essential to see the end of the tube near the uvula?
It is not essential for the tube to be visible next to the uvula. In some cases a longer tube is needed to overcome all obstructions.
What is the expiration date?
You will find the expiration date on the label, after the hourglass symbol, in the format YYMMDD.
Subscription
What are the advantages of the subscription?
You regularly receive your products by mail while benefiting from the best possible price.
Is there a commitment period?
The subscription is without commitment; you can cancel at any time, even after your first order.
How can I cancel my subscription?
Use the cancellation link in your order confirmation email, your customer account, or contact us at support@back2sleep.eu.
Still need help?
Our team is available Monday to Friday, 7am to 3pm. Write to us at support@back2sleep.eu