Back2Sleep Customer Service Guide 2026: Orders, Delivery, Sizes and Support

Back2Sleep Customer Service Guide 2026: Orders, Delivery, Sizes and Su - Back2Sleep

Back2Sleep Customer Service Guide 2026: Orders, Delivery, Sizes and Support

How to reach the Back2Sleep team, how delivery works across Europe, which product to order first, and where the shop publishes the rules that apply to every order.

Back2Sleep Customer Service: The Short Version

Back2Sleep is sold online by BACK2SLEEP SAS, a French company based in Paris. The support team answers by email and by phone on weekdays, delivery is free in continental Europe, and the policies that govern each order are published on the shop.

24h
Typical reply time
9h-18h
Support hours, Monday to Friday (CET)
11am
Order cut-off for same-day dispatch
Free
Delivery in continental Europe
Key takeaway
  • Write to support@back2sleep.eu or call +33 1 40 41 00 04 on weekdays.
  • Delivery is free in continental Europe, and orders placed before 11am ship the same day.
  • Return, refund, shipping and privacy rules are set out in the shop policy pages.
Infographic: Email Support, Phone Support, Weekdays 9h-18h, Reply Within 24h

How to Contact Back2Sleep Support

The fastest way to get help is to write to the team with your order number, so support can find your order straight away.

The team answers within 24 hours, often faster.

Orders and Delivery Across Europe

Delivery is free in continental Europe, and shipping fees apply to other countries. Orders ship from Monday to Friday, excluding public holidays, and an order placed before 11am ships the same day.

Delivery times depend on the destination country. They are set out in the shipping policy.

Which Product to Order: SnoreKit or Single-Size Box

Most people start with the SnoreKit. It contains 4 devices in sizes S, M, L and XL, 3 nasal lubricants and instructions for use, so you can find the length that suits you at home. The SnoreKit costs €44.90.

Once you know your size, a single-size box contains 1 device in S, M, L or XL and 3 nasal lubricants, for €34. The single-size box is also available as a monthly subscription or an annual plan, both with free EU shipping, and both can be cancelled at any time.

Not sure which size to keep? The Back2Sleep size guide explains how to compare the four lengths, and support can help you decide.

Back2Sleep starter kit with four sizes included

Returns, Refunds, Shipping and Privacy: The Official Policies

The rules that apply to your order are published on the shop and kept up to date there:

Before sending anything back, contact support first. The team confirms the right procedure for your order.

Infographic: Refund Policy, Shipping Policy, Terms of Sale, Privacy Policy

Product Questions and Safe Use

For questions about fit, comfort or daily use, the instructions for use supplied in every box are the reference, and the support team can help. Back2Sleep is a CE-certified Class I medical device for snoring and sleep apnea. If you have severe sleep apnea, talk to your doctor.

What Back2Sleep Users Say

★★★★☆
"Smart design but with some reservations. Once in place, this flexible segmented tube effectively restores normal ventilation. However, it won't work if your nostrils are chronically congested (allergies, etc). The lower end of the tube can also get blocked by secretions. At 35 euros per month for 2 tubes, you'd expect premium results. Still evaluating."
— Michel Verified Amazon Purchase
★★★★★
"You need 2-3 days to adapt and stop being bothered by the tube. Choosing the right size is very important — for example, size M was totally ineffective for me, but size L eliminated 90% of my snoring."
— Olivier Verified Amazon Purchase
★★★★☆
"Day 1: The tube is easy to insert but it made me feel nauseous. Day 2: I managed with the shortest tube and felt better. Days 3-4: I moved to size M and got used to the feeling in my throat. I woke up and I wasn't tired! No more heavy legs or fatigue. Tonight I'm trying size L."
— Greg Verified Amazon Purchase

Frequently Asked Questions

How do I contact Back2Sleep customer service?

Email support@back2sleep.eu or call +33 1 40 41 00 04, Monday to Friday from 9h to 18h CET. The team answers within 24 hours, often faster.

Is delivery free?

Yes, in continental Europe. Shipping fees apply to other countries. Orders ship Monday to Friday, excluding public holidays, and orders placed before 11am ship the same day.

Which Back2Sleep product should I order first?

Start with the SnoreKit. It contains 4 devices in sizes S, M, L and XL, 3 nasal lubricants and instructions for use. Once you know your size, order the single-size box in S, M, L or XL.

Can I cancel a subscription?

Yes. The monthly subscription and the annual plan for the single-size box can be cancelled at any time.

Where can I read the return and refund rules?

In the shop's refund policy and in the terms and conditions of sale. Contact support before sending anything back so the team can confirm the procedure for your order.

How is my personal data handled?

The privacy policy on the shop explains which data is collected and how to exercise your rights. You can also write to support@back2sleep.eu.

Medical disclaimer

Back2Sleep is a CE-certified Class I medical device for snoring and sleep apnea. This article is for information only and does not replace medical advice.

Ready for quieter nights? Discover the Back2Sleep starter kit and find the right fit for you.

Not sure if you are at risk? Take our sleep risk screening to find out in just a few minutes.

Want to learn how it works? Explore the Back2Sleep nasal stent designed for comfortable, effective relief.

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